SMS Policy

SMS Terms of Service
Effective Date: January 1, 2025
Last Updated: May 07, 2025

By opting in to receive SMS communications from VG Travel Group , LLC., you agree to these SMS Terms of Service ("SMS Terms"), which govern your use of our text message services. These SMS Terms are incorporated into and subject to our Privacy Policy.

  1. SMS Consent Communication
    By providing your mobile phone number and opting in (whether online, via verbal consent, or through a form), you consent to receive SMS messages from VG Travel Group, LLC.. The phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.

  2. Types of SMS Communications
    If you consent to receive text messages from us, you may receive:

  • Customer care and support notifications
  • Promotional offers and limited-time deals
  • Security alerts (e.g., login verification, suspicious activity)
  • Account or travel support

Example:
"Hello, this is a friendly reminder of your upcoming cruise on Thursday at 9:00AM. Please review your check list to make sure you are ready. You can reply STOP to opt out of SMS messaging from Vacation Genie at any time."

  1. Message Frequency
    Message frequency may vary depending on the nature of your interactions with us related to your trips, account status or promotional updates.

Example:
You may receive up to 2 SMS messages per week related to trips, account status, or promotional updates.

We aim to be respectful of your time and attention, and you can update your preferences or opt out at any time.

  1. Potential Fees for SMS Messaging
    Standard message and data rates may apply, depending on your mobile carrier's pricing plan. Charges may vary for domestic versus international delivery. VG Travel Group, LLC. is not responsible for these charges.

  1. Opt-Out Method
    You may opt out at any time by replying "STOP" to any SMS message from us. Once you do, you will receive a confirmation message and will no longer receive SMS communications unless you opt-in again.
    You may also contact us directly at support@vacationgenie.com

  2. Help & Support
    If you're experiencing technical issues or have questions, reply with "HELP" at any time. You can also reach us directly by emailing us at support@vacationgenie.com

If you do not wish to receive SMS messages, simply do not check the SMS opt-in box on our forms.

  1. Standard Messaging Disclosures
  • Message and data rates may apply.
  • You can opt out at any time by replying "STOP."
  • For help, reply "HELP" or visit our Privacy Policy.
  • Message frequency may vary based on your interactions.

Additional Information
Your participation in our SMS program is completely voluntary and not a condition of any purchase. Your information is processed in accordance with our Privacy Policy. We reserve the right to modify these terms at any time, and we will post updates with a revised effective date when changes are made.