Vacation Genie values your privacy. As such, we understand that providing personal information online, including any possible purchases, involves trust on your part. We take that trust seriously and make it our highest priority to ensure that your personal information is held in the strictest confidence.

Vacation Genie retains only the personal information you voluntarily provide, such as name, contact details, payment information, and preferences. We also automatically collect certain information about your device and browsing actions when you interact with our website, including IP address, browser type, and operating system, to enhance your experience and improve our services.

We use your personal information only for the purpose of responding to and processing your travel request and to provide our services to you.  We also may compile aggregated statistics for internal and marketing purposes, including benchmarking, determining appropriate levels of hardware, determining the numbers of employees that will be needed to provide the services, and reporting the numbers of users and/or websites that use the services, etc.  We also may use your personal information for internal business purposes, such as operating, evaluating and improving our business (including developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions).  We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. We regularly review the data we hold and securely delete or anonymize information when it is no longer required.

We may share your personal information with trusted third-party service providers who perform essential functions on our behalf, such as payment processing, data analysis, marketing support, and customer service. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. These providers are contractually obligated to maintain the confidentiality of your data and are prohibited from using it for any purpose other than to provide their services to Vacation Genie.

We do not sell your personal information to any third party.

Vacation Genie provides you with the choice and the control over the collection and use of your personal information. You have the right to access, correct, update, or delete your personal information at any time. Additionally, you may request that we limit or restrict the processing of your data or provide a copy of your information in a structured, commonly used format for transfer to another service provider. To exercise any of these rights, please contact us at support@vacationgenie.com.

We make this Privacy Policy available to you on our home page and at every point where personal information is requested.

The Information we Collect

This notice applies to all information collected or submitted on the Vacation Genie website. On some pages, you can purchase travel, make travel requests, and register to receive marketing specials. The types of personal information collected at these pages may include are:

Name

Address

Email address

Phone number

Birthdate

Gender

On some pages, you can submit information about other people. For example, if you would like to refer a friend to Vacation Genie, you will need to submit that individual's address. In this circumstance, the types of personal information collected are:

Name

Address

Email address

Phone Number

In addition to the information you provide directly, we automatically collect certain data when you interact with our website. This includes your IP address, browser type, operating system, and browsing behavior on our site. We may also collect payment information, such as credit card numbers and billing addresses, when you make a purchase.

Traveler Profile Information

Vacation Genie collects personal information in the form of a profile when a reservation is made. In addition to personal information, we may also collect personal preferences such as seat requests, special meal requests, frequent flyer programs and membership numbers.  In addition, depending on the type of travel, we may be required to collect passport information and known traveler numbers. 

If you are purchasing travel for someone other than yourself or for someone who is accompanying you on travel purchased through Vacation Genie, we may collect personal information about that individual also. Please obtain the consent of other individuals prior to providing Vacation Genie with their personal information.

The Way we use Information

We use the information you provide about yourself when placing a travel reservation only to complete your request. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to confirm a reservation and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete your travel request.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our marketing specials as well as updates on new products and services. The information you submit on our website will not be used for this purpose unless you fill out the registration form. You can unsubscribe from this service by either sending an email with unsubscribe in the subject line to support@vacationgenie.com, that includes your email address and street address or by following the instructions on the email you receive

We also may disclose personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights or the rights of our affiliated companies; (4) when we believe disclosure is necessary or appropriate to protect the safety of any individual or the public or to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent or as directed by your representative.

We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we implement industry-standard security measures, including encryption of sensitive data in transit and at rest, multi-factor authentication, and regular security audits, to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Use of Cookies

A cookie is a small text file stored on your device (e.g., computer, tablet, or mobile phone) when you visit a website. Cookies help websites function properly, provide you with a more personalized browsing experience, and deliver relevant content and advertisements. This policy also applies to similar technologies, such as local storage, web beacons, and pixels, which function in a similar way. We use cookies and similar technologies, such as web beacons and pixel tags, to enhance your browsing experience, recognize your preferences, and deliver relevant advertisements. These technologies help us analyze site traffic, remember your preferences, and improve site functionality. Any information stored in the cookie is encrypted, so no one can view the data it contains through unauthorized access to your computer. Most Internet browsers automatically accept cookies.  You have the option to disable cookies or to prompt you before accepting a cookie from any site you may visit, through your browser settings, though doing so may limit certain functionalities of our website.  You can, however, instruct your browser to stop accepting cookies.

We may also have third-party advertisers on out site. The third-party advertisers are required to perform a rigorous approval process to ensure a secure site structure. No personal information about you is shared unless you give us permission to do so. Third-party advertisers may use anonymous information about your visits to their site in order to provide advertisements about travel-related goods and services in which you may be interested.

We share your personal information with select third-party service providers who assist us in delivering our services. These providers include payment processors, marketing platforms, and customer support services. Each of these providers is contractually required to safeguard your data and is only permitted to use your information for the purpose of providing their specific services to us.

How you can Access or Change your Personal Information

You can access all your personally identifiable information that we collect online and maintain by reviewing My Profile information. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

User Rights and Data Control

You may request access, correct, delete, or transfer your personal data at any time. To do so, please contact us at support@vacationgenie.com. We will respond to your request within a reasonable timeframe and in compliance with applicable laws. If you request deletion of your data, we will remove your personal information from our systems, except where we are required to retain it by law.

 

Notice to California Residents

 

Subject to certain limitations under California Civil Code § 1798.83, California residents may ask us to provide them with (a) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (b) the identity of those third parties. To submit a request, email us at support@vacationgenie.com, and include this Site as the subject line, and your full name, email address and postal address in your message.

Opt-Out Mechanism

You have the right to opt out of cookies and other tracking technologies used on our website. You can do this by adjusting your browser settings or by using opt-out tools provided by third-party services, such as the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). Please note that disabling cookies may impact the functionality of certain features on our website.

Breach Notification

In the unlikely event of a data breach, we will notify you and the relevant regulatory authorities within 72 hours if your personal information is at risk, in compliance with applicable laws. We will also take immediate steps to mitigate the impact and prevent future incidents.

International Data Transfers

If we transfer your personal information outside of your country, we will ensure that it is protected with appropriate safeguards, such as data transfer agreements that include standard contractual clauses approved by the relevant regulatory bodies.

Children

Any minor under the age of 18 is not eligible to register for or use the services of the Vacation Genie website. If we discover that a person under 18 has provided us with personal information, we will promptly delete that information from our systems. We encourage parents to play a central role in their child’s online activities and should monitor the sites visited to ensure the child’s privacy is being protected.  If a parent or guardian becomes aware that their minor child has shared personal information with the Vacation Genie, please contact us at support@vacationgenie.com and we will promptly delete that information from our systems.

CHANGES TO THE PRIVACY POLICY

Vacation Genie reserves the right to modify or amend this Privacy Policy at any time and for any reason. If changes are of a material nature, Vacation Genie will prominently display those changes prior to implementing the change.